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Weekend Operations Coordinator

Ann Arbor, Michigan

The Company

Tailor (meettailor.com) is a mobile, on-demand personal styling and shopping app. Tailor brings the customization of personal styling together with the best of shopping technology to give users a high-touch styling and shopping experience anytime and anywhere.  At Tailor, we believe real, experienced stylists and a one-stop shopping experience are the key to giving users the thoughtful and high-quality advice and products they deserve.

Check out the Tailor app to experience it for yourself!


The Role

Tailor is growing quickly and we are looking for a team member to join our Business and Operations team.  In this role, you will work on our Shopping business, helping to shape and deliver a top-notch Shopping experience to our customers. We are a small team so we’re looking for someone who’s a quick learner and is ready to be given ownership quickly!

Responsibilities Include:

  • Fulfilling customer orders

  • Troubleshooting operational and fulfillment issues

  • Providing stellar customer service

  • Assisting in-app sales and special projects

  • Running Shopping operations during the weekend

You’ll Be A Great Fit If:

  • You have a thorough, detail-oriented work style and a customer service mentality.

  • You enjoy cranking through tasks while hitting quantitative goals, solving inefficiencies, and overcoming stubborn challenges.

  • You’re a problem solver who works to fix and improve processes.

  • When you hit a roadblock, you don’t give up - you try a bunch of different ways to get around it!

You Should Have:

  • 4-year College degree (equivalent work experience accepted)

  • Comfort with technology and experience with GSuite business tools (Sheets, Gmail, Docs, etc). You must be comfortable diving into spreadsheets!

  • Ability and commitment to work a weekend-inclusive schedule (Wednesday - Sunday or thereabouts) is required.

  • Adaptable, flexible nature and ability to work in a fast-paced, startup environment

  • Team player mentality, with strong written and verbal communication skills

  • Retail-focused data entry and/or customer service experience (strongly preferred)

  • Background in e-commerce or fashion operations (preferred)

Workin' For The Weekend

This role will be one of our Weekend Shopping Leads, covering core Shopping operations during Saturdays & Sundays (you'll have a two-day “weekend” during the week in exchange). After initial training, you'll have flexibility in the location of your Saturday/Sunday work days.

Think a weekend schedule is weird? Turns out there are some pretty great perks to it:

  1. Get Life Things Done More Easily: Ever tried grocery shopping on a weekend? Nightmare. Going to the post office? Not on Sundays. Scheduling doctor’s appointments? Always a squeeze. Turns out doing pretty much everything is easier when you have some week days off.

  2. Flexible Work Location: After training, this role will have flexibility in work location on the weekend. That means you can work from home (as long as you’re getting your work done!). Visiting family? Go a day early and work from your childhood bedroom. It’s a throwback, trust us.

  3. Flexible Schedule: Need a little extra sleep? Want to start early so you can have the afternoon to yourself? We’re not hard and fast about the eight hours you’re online each weekend day. As long as you’ve shown strong management of you responsibilities and are spending your time working, we want to make sure you can get to those things you’re excited about!

Hiring Process

This role is an hourly-paid, full-time position (40 hours/week) through our hiring partner, Adecco. You’ll be part of our Ann Arbor team, reporting to our HQ in San Francisco. If you're selected, contract terms, hours, and details will be discussed.


Interested?

Email your resume and a cover letter / letter of interest with the subject line “Weekend Operations Role” to jointheteam@meettailor.com. We’ll review your application and get back to you within one week.

Thanks for your interest in Tailor!

The Tailor Team