Dear Tailor Users,
It is with great sadness that we announce that we have made the difficult decision to shut down Tailor.
We launched Tailor with the mission to bring expert style advice to everyone, and to give you confidence in your fashion choices. We are very proud of the amazing product that we’ve built, and the many loyal and enthusiastic users we have served. However, after careful consideration, we’ve decided that it’s now the right time to wind down Tailor.
To you, our users: you have been our inspiration on this journey. We’re honored to have been a part of your life, from getting ready in the morning, to shopping for life’s moments big and small. Thank you for every message and request you sent to your stylist — it’s what made this all worthwhile.
You may have some questions -- more information and updates can be found on the Tailor website.
Thank you for being a part of the amazing Tailor community,
When is the last day I can use Tailor?
You can continue to use Tailor until 5/28/19.
Can I still buy things on Tailor?
Tailor Shopping has ended as of 5/14/19. Any orders you have already placed will be processed, but no new orders may be placed.
If I have an item in my cart that I want to buy, what can I do?
You can no longer make purchases through the Tailor app. If you would like to purchase something you found in the app, you can do so directly from a retailer website’s. Simply tap the item you would like to buy, then click the “View on retailer site” link. You will be directed to the retailer’s website and can purchase the product there. Please note that the purchased items will be fulfilled by the retailer, not by Tailor. The retailer’s shipping and returns policies will apply.
What if I have Tailor credit in my account?
Any credit issued as a result of joining the app, referring a friend, or as a token of appreciation from our customer service team, is unfortunately not usable going forward. Any credit paid for by a user via a Subscription and not yet used will be refunded.
What if I’ve already purchased something? Will I still get my item?
Yes! Your item is already ordered or on its way if you’ve already placed an order. We will provide tracking information as we receive it from retailers.
I’m waiting for an item I’ve ordered - how do I know its status?
You can still access order information in your “View orders” page in your app. Head to your account via the top left icon and select the order you’re looking for. Its status will be listed here. If the item says “Cancelled & Refunded” it means the item unfortunately ran out of stock when we confirmed the order with the retailer. If it’s been over a week since you ordered your item and there’s still no tracking information, you can email email@example.com and we’ll check on your order for you.
My order has shipped. How can I tell where my item is?
You can still access tracking information in your “View orders” page in your app. Head to your account via the top left icon and select the order you’re looking to track. If it’s been over a week since you ordered your item and there’s still no tracking information, you can email firstname.lastname@example.org and we’ll check on your order for you.
What if I want to return something?
To ensure you receive a refund, please let us know the item you’d like to return in the Tailor app. You can do so by tapping the top left icon in the app, then on “View Orders.” Select the order containing the item(s) you want to return. Lastly, tap “Return Item” and select if you need a return label or not. Our 20 day return policy still applies to all orders, with the exception of any items confirmed as Final Sale. For non-Final Sale items, we will honor all return requests and provide a return shipping label within 20 days of purchase.
Can I return something I’ve ordered but not yet received?
Yes, as long as your Stylist does not confirm that it is a Final Sale with you and you request a return within 20 days of placing your order, you’ll be able to make a return.
I’m still waiting for a return to be received or a refund to show up in my account. What’s going on with that?
Email email@example.com with questions about outstanding returns or refunds and we’ll be happy to look into it for you.
I have an issue with an order or a question that isn’t addressed here! What do I do?
Email firstname.lastname@example.org with any other questions and we’ll respond as soon as we are able.