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Evening Operations Coordinator

Ann Arbor, Michigan

The Company

Tailor (meettailor.com) is a mobile, on-demand personal styling and shopping app. Tailor brings the customization of personal styling together with the best of shopping technology to give users a high-touch styling and shopping experience anytime and anywhere.  At Tailor, we believe real, experienced stylists and a one-stop shopping experience are the key to giving users the thoughtful and high-quality advice and products they deserve.

Check out the Tailor app to experience it for yourself!


The Role

Tailor is growing quickly and we are looking for a team member to join our Business and Operations team.  In this role, you will work on our Shopping business, helping to shape and deliver a top-notch Shopping experience to our customers. We are a small team so we’re looking for someone who’s a quick learner and is ready to be given ownership quickly!

Responsibilities Include:

  • Fulfilling customer orders

  • Troubleshooting operational and fulfillment issues

  • Providing stellar customer service

  • Assisting in-app sales and special projects

You’ll Be A Great Fit If:

  • You have a thorough, detail-oriented work style and a customer service mentality.

  • You enjoy cranking through tasks while hitting quantitative goals, solving inefficiencies, and overcoming stubborn challenges.

  • You’re a problem solver who works to fix and improve processes.

  • When you hit a roadblock, you don’t give up - you try a bunch of different ways to get around it!

You Should Have:

  • 4-year College degree (equivalent work experience accepted)

  • Comfort with technology and experience with GSuite business tools (Sheets, Gmail, Docs, etc). You must be comfortable diving into spreadsheets!

  • Ability and commitment to work evening-inclusive schedules (e.g. 1pm-9pm or 1-5 and 6-11pm; exact schedule is negotiable) is required.

  • Adaptable, flexible nature and ability to work in a fast-paced, startup environment

  • Team player mentality, with strong written and verbal communication skills

  • Retail-focused data entry and/or customer service experience (strongly preferred)

  • Background in e-commerce or fashion operations (preferred)

After-Hours Expert

This role will be our Evening Shopping Lead, covering core Shopping operations during after-hours, Monday through Friday. At least half of your day (4+ hours) will be online after 5pm Eastern. So you could do a normal eight-hour day starting later (2-10pm, for example) and have the whole morning and lunchtime to yourself, or break it into two and work four hours earlier (e.g. 10am-2pm) and four later (5-9pm or 6-10pm).

Think a non-nine-to-five schedule is weird? Turns out there are some pretty great perks to it:

  1. Get Life Things Done More Easily: Ever tried grocery shopping after a traditional work day? Nightmare. Going to the post office? Always rushing to get there by 5pm. Scheduling doctor’s appointments? Fitting them in is a squeeze. Turns out doing pretty much everything is easier when you have a flexible workday schedule.

  2. Flexible Work Location: After training, this role will have flexibility in work location in the evening. That means you can work from home (as long as you’re getting your work done!). Have family to take care of? You can grab the kids from school and get them taken care of without rushing. Have a hobby you’d rather do during the day? Get at it in the morning before you come online.

  3. Flexible Schedule: Need a little extra sleep? Want to start early so you can have the afternoon to yourself? Want to build your schedule around someone special? (That includes dogs and cats.) We’re open to figuring out an 8 hour/day work schedule that works best for you. As long as you demonstrate strong management of your responsibilities, we want to make sure you can take care of everything else that matters.

Hiring Process

This role is an hourly-paid, full-time position (40 hours/week) through our hiring partner, Adecco. You’ll be part of our Ann Arbor team, reporting to our HQ in San Francisco. If you're selected, contract terms, hours, and details will be discussed.


Interested?

Email your resume and a cover letter / letter of interest with the subject line “Evening Operations Role” to jointheteam@meettailor.com. We’ll review your application and get back to you within one week.

Thanks for your interest in Tailor!

The Tailor Team